Cancellation & Refund Policy
At Smith’s Homestay, we understand that travel plans can change. To ensure fairness to both our guests and our business, the following refund policy applies to all confirmed bookings.
1. Cancellations 3 Days or More Before Check-In
Guests who cancel their reservation at least 3 days (72 hours) before the scheduled check-in time will receive a 50% refund of the accommodation amount paid.
2. Cancellations Less Than 3 Days Before Check-In
Cancellations made less than 72 hours before check-in will generally be non-refundable. However, Smith’s Homestay may consider partial refunds in exceptional circumstances at its discretion.
3. No-Show
If a guest does not arrive on the scheduled check-in date and has not contacted Smith’s Homestay in advance, no refund will be provided.
4. Cancellation by Smith’s Homestay
If Smith’s Homestay must cancel a confirmed reservation for reasons within our control, the guest will receive a 100% refund of all accommodation payments received.
5. Refund Processing
Approved refunds will be returned using the original payment method where possible. Refund processing times may depend on the guest’s bank or payment provider.
6. Changes to Reservations
Requests to change the dates or number of guests should be made as early as possible. Changes may be subject to availability and revised pricing.
By confirming a reservation with Smith’s Homestay, the guest acknowledges and agrees to this Three-Day Refund Policy.
